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Shipping Policy

Last updated 02/14/2022


Thank you for visiting and shopping at Nunu’s Pet Shop! Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

SHIPMENT PROCESSING TIME

All orders are processed within 5 business days. Since all the products are shipped from China, shipments takes 15-20 days to get delivered. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

Shipment methodEstimated delivery timeShipment cost
USPS Standard3-5 business daysFree
FedEx Two Days2 business days$12.95
FedEx Overnight *1-2 business days$19.95
*Overnight delivery is only available for orders with delivery addresses within the continental United
States.

Delivery delays can occasionally occur.

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

Nunu’s Pet Shop ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. However, oversize items may need to be reconsidered.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMES, DUTIES & TAXES

Nunu’s Pet Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

Nunu’s Pet Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Return / Refund Policy

Our Return / Refund Policy provides detailed information about options and procedures for returning your order