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Return / Refund Policy

Last updated 08/31/2022


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refundstore credit, or an exchange. Please see below for more information on our return policy. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, you can simply click the return button on your purchase history, or email customer service at contact@nunupetshop.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Nunu’s Pet Shop

Attn: Returns

[RMA #]

422 S Heritage Loop

Chapel Hill, NC

United States

Return shipping charges will be paid or reimbursed by us. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 3 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Custom or personalized orders
  • Perishable products
  • Digital downloads
  • Intimate items (for health / hygiene reasons)
  • Items on sale

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A $5 restocking fee will be charged for all returns in excess of $50.
  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: contact@nunupetshop.com.